Plus, the GrohTherm SmartControl system uses GROHE’s EcoJoy technology, which allows you to reduce water consumption by up to 50 percent without compromising pressure or flow. The kitchen taps we bought online looked good but our plumber could not fit it and we’ve sent it back. This shower is good looking, elegant and smooth finished unit. Can’t quite believe how bad customer services is at Grohe. The way to prevent this is to index or "clock" the #1 fittings so their threads start at the same point in relation to each other. I brought this product because I called customer service at Grohe and they told me that the body of the shower won't get hot. Would have been happy with new parts via post, however very happy they sent an engineer to resolve issue. The design seamlessly works with a variety of aesthetics. With a GROHE Rainshower shower system, that’s exactly what you get. Euphoria 260 2.5 GPM Shower System with Multi Function Shower Head, Slide Bar, Hand Shower and 17-3/4" Swivel Shower Arm They still haven't contacted me with resolution to this, I think they haven't even looked at this properly let alone fixing the problem. Her respond was oh is a new technology. If I am paying for the Audi/BMW/MB of shower systems, I expect more than 2 speeds and cheap plastic, but hey at least it looks good! I moved into the house last Saturday. I'm not keen on digital. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Very disappointed in what could have been a good idea.PS. Major piece of the unit broken (so it is inoperable and we just installed). And it simply won't work. All look fantastic. Also, at this price I was expecting all metal features, but other than the tubing, the heads and selectors are all chromed plastic. We have used our Grohe shower handset for more than ten years. We have now been using our Grohe Euphoria shower systems for 2+ weeks and showering is now one of my favourite chill activities. All designs are finished in GROHE StarLight® chrome for an immaculate shine. Let's see what media@grohe has to say about this. Reviewed in the United States on September 8, 2018. They market themselves as a high end manufacturer and promises of long warranties. Your recently viewed items and featured recommendations, Select the department you want to search in. Poor costumer and warranty services throughout! Create your personal hydrotherapy shower and use all the physical properties of water to create a new sensation every day. It also analyzes reviews to verify trustworthiness. You can chase them on 01937 558888 and give them reference AS334200. Warranty issue reported on the 20/11/20 UK-325868. The last few times, I contacted the engineer directly but he’s now left. Reviewed in the United States on March 2, 2020. At least they are consistent. Love it, but contractor who had to install it wasn't as happy, Reviewed in the United States on January 6, 2020. Rainshower systems bring together the essential elements of a great shower, plus a host of other benefits to enhance your comfort and pleasure. Grohe presents the best shower valve trim kit for use with GROHE 35015001 Rough-In Valve. I went back to work and when I returned home there was water leaking from the cupboard housing the hot tap. SpeedClean nozzles on both shower heads prevent the build-up of limescale. This Euphoria Cube Rain Shower Head has SpeedClean nozzles, which has a SpeedClean anti-lime system. Nothing more. It’s a win-win. Rainshower systems bring together the essential elements of a great shower, plus a host of other benefits to enhance your comfort and pleasure. It is a good idea when it works. Grohe 28 342 000 Relexa Non-Adjustable Shower Head. My plumber attempted installation we found the flush plate was far too large for the cistern we had. GROHE SpeedClean anti-limescale system prevents limescale build-up and also makes the shower head easier to clean. Shower systems with thermostatic mixers feature several industry-leading technologies for your safety and comfort: GROHE TurboStat® ensures the temperature of your shower remains constant, so there’s no chance of it suddenly becoming freezing cold or dangerously hot. I had no problem getting hold of flo Activ as per e mail sent to Grohe below"Gemma, Thanks for your e mail.I have contacted Flo Activ. Grohe 26126000 – Best Rain Shower Systems Grohe is known for quality and heavy duty shower systems. Grohe is really the best shower brand in the UK . Luxurious, tailor-made showering from a single product. I found that the engineer had left a water leak above a plug socket ! Purchased Grohe Skate Cosmopolitan Flush Plate for our toilet system just prior to the first lockdown. Thankfully my father managed to locate replacement parts I neded to solve the problem otherwise I'd have just returned the sink in full and washed my hands of the ridiculous company.Raised a complaint and I think the person just keeps copying and pasting the same response to me without actually reading my email! Yes, otherwise, it will look and work just fine. The Grohe Tempesta is perhaps the best hand shower on the market. I finally exchanged the second tap for a third which worked successfully as was proven before I left the showroom. 3. I bought 2 Grohe Blue systems at a cost of approx £4500. There wasn't an existing shower in this tub, so it took a plumber about a full day to do the installation, though I'd imagine it'd be much less for folks who already have a shower in place. When husband sitting and urinating, the front of the basin is designed poorly and it splashes and leaks. In my particular case, install took longer, but everything worked out fine at the end. If you want to buy a product with good after sales support I suggest you give Grohe a very wide birth. No contact, I do all the work and chasing, I have to email them, they ask for the same info again. Grohe for the US market used to be manufactured in Canada until recently, now it's made in a plant in Mexico. This can lead to the valve being closer to the wall on one end. The first unit failed within 1 year. After I consulted the installation instructions on the Grohe website I worked out the part that has not been fitted. Twitter support is non existent, they just tell you to wait longer. This replaced a 50 dollar waterpick with multiple stream choices, which is now in our 2nd bath and I find myself using that more than this unit that costs 10x more. Top subscription boxes – right to your door, © 1996-2021, Amazon.com, Inc. or its affiliates. Emails are acknowledged by a computer but there doesn’t seem to be anyone there?! If I can stop one person making a poor buying decision it will have been worth it. Impossible to get Grohe on the phone (I have been on hold for 1 hour and no person answering). Worst customer service I've ever received in my life and wouldn't hesitate to tell anyone to steer clear of Grohe products. The problem became time critical so I called customer service.Might as well be speaking to monkeys! I have a long shortlist. Thank you! Today is 29 December and I still didn't get my order. Please make sure that you are posting in the form of a question. What to look out for prior to installation. Trying to get a resolve on this has taken months and we still don’t have a replacement.They don’t answer the phone, they don’t reply to emails, they are slow to action anything, they can be rude, they are nearly always unhelpful.Just buy a simple product from a more reputable brand than this company. This is so close to being an amazing product but sadly it’s just been a very expensive disappointment. Grohe is probably better known for their bathroom fixtures, but skills learned in the bathroom are put to good use in the kitchen as well. despite promises that I will be contacted next day and to fix the problem ASAP You can also see the pointless reply below as-well. Reviewed in the United States on December 10, 2019. In the meanwhile our Grohe Blue has failed today. Their taps are just not built to the standard they claim, looking back I've had longer life from cheap and generic taps often in place when I bought the house. Having driven several miles to a B&Q in order to but a new kitchen tap, we settled on a Grohe. I Cold Grohe to ask and the first Rep didn't even know what was that, the second a supervisor didn't even know were to read about in their website. On the positive, Grohe is top shelve, high quality and unique (different from most shower systems). Sink bowl started showing deep rust spots within 24 hours of installing by qualified plumber, didn't even get to clean it once. © 2021 Trustpilot A/S. Like all Grohe products, the Tempesta is inbuilt with the trend-setting Grohe DreamSpray technology. But when you claim you get the runaround, two weeks and counting for me. No regrets, however, couple of things to think about if you are shopping for Grohe: Love the look BUT the endcap broke after less than a week of use, Reviewed in the United States on May 14, 2019, My pictures show just how new the installation is. We recently installed this unit to turn a bathroom with just a tub into one with a shower as well. I provided the extra info they requested and guess what? The fitting instructions consist of a semaphore diagram and the 'quick-fit' plastic nut was dysfunctional. But unless products are fully tested they should not be on the market. We had a Grohe shower system in our other bathroom, so I already knew I liked them. After reaching out to the support team they arranged an engineer visit. With a GROHE Rainshower shower system, that’s exactly what you get. Available in a choice of designs, GROHE shower systems are easy to install and feature a head shower and a hand shower. All rights reserved. In the case of showerpipes, you can opt for a single lever tap instead of the thermostatic mixer. They are definitely a style over substance brand.UPDATE: got the standard reply that you see below from grohe. Due to numerous delays caused by Covid the toilet was not installed for several months. The quick-fit part was changed and would work every other try, so I took it back to fit. As I told the representative, looking at both the superior quality of the Grove was very evident. It is not too often that I take the time to write a review but this shower system deserves to be discussed. Highly recommend . Only the latest review will count in the company's TrustScore. The Grohe silk move technology is built into the faucet and keeps everything working as it should. Even little details like the logo on the flush buttons. However, the fitter had already disposed of all the bits and pieces leftover after the refit. Reviewed in the United States on February 22, 2019. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Later: in response to the reply below. EXPERIENCE TECHNOLOGICALLY SOPHISTICATED SHOWER FAUCETS. The supplied fittings and connections are a bit unusual. When you screw it in if you don't have the exact spacing they will not fit the spacing of the valve. The beauty of a shower system is that if offers a complete package, with a showerhead, hand shower, shower rail, hose and thermostatic mixer or diverter valve, all in one. Innovations in showering that are unheard of with expertly crafted designs styled to look beautiful in any home. Panic over. Grohe customer service seems to have become non existent. Customer Service "ZERO". Either way its a failure of leadership. The engineer had the right parts in his van and was able to fix on first visit. You can only use one or the other (top or hand shower). Here is where the problem lies. It must be thermostatic. Not cheap!! Experience Technologically Sophisticated Shower Faucets GROHE brings perfection to the shower with thoughtfully engineered shower systems that provide enhancements and features for an upgraded experience. Fitting #2 is designed to screw into #1 on one end and the actual shower valve on the other. I certainly did not expect a substandard minor part on an expensive shower unit, Reviewed in the United States on September 19, 2020. If you like to think big, you will find the perfect solution in one of our shower systems. The quality of the metal hose for the shower head is better than most cheaper models, but for this price having only 2 selections on the handheld showerhead (with no discernible difference between the two) is really disappointing at this price. Grohe 117163 Square THM Custom Shower Kit with Body Sprays in Starlight Chrome Product Overview Enjoy the ultimate indulgence as Grohe's 117163 Timeless Square THM custom shower kit showers you with water from every direction. Not only is the customer service poor the products seem to be failing prematurely. this should be listed as a right handed/left handed - cause you can't switch from one side to the other. The first unit failed within 1 year. "Several e mails later and I am none the wiser as to what is going on.The warranty teams customer service is woefully short of the expectations of a brand like Grohe who think it is acceptable to get the customer to chase their own sub contractors for a report. One of the toilets was short so the flush buttons are horizontal it looked wrong because the logo went sideways. Leaky fittings! Despite asking a manager to give me a call twice, I am still waiting. Each aspect of the product is customizable and can be moved as needed. Not particularly bothered by having it concealed. Told plumber, he's appalled, its got to be the poorest quality sink ever!Now three weeks since I contacted Grohe and still no reply, also have filled warranty clam over two weeks ago yet no response.Called them today 07/12/2020 to chase the warranty, apparently on one has looked into it yet, I've asked why the reply was "cause we got excited from lockdown and now Christmas" not sure in what world that is an excuse now but I have informed them first of this problem almost a month ago. Grohe's Retrofit Shower System comes with a large rain head and a detachable wand with three settings. They are misrepresenting this Cool Touch. Other males have tried and end up literally needing shower (body, not the toilet one) and bleach the floor after use. Let’s take a look at the specific features of the Grohe. Based on wibsite information, GROHE should deliver within 7 days. I read in their website about Cool Touch technology so I was very excited to know that it was going to provide safety to my kids. They immediately sent us the whole unit and then arranged for an engineer to come and fit it. Come on Grohe, sort it out. Additionally they charged an additional 500 for the brushed nickel finish, not worth the over 1K. My builder thought we might have got the wrong one but when I spoke to one of their team, I found out you can switch the logo around by pressing a lever in the back. Rainshower® Systems unite the essential elements of a great shower, plus a host of other benefits to enhance your comfort and pleasure. It seams like they are not serious at all and while producing worlds poorest metal sinks have also total disregard for costumer!30.12.2020. Been trying to get an answer to my e-mail for two weeks now. IMO, worth the troubles during install (if you are skilled to … I reached out to Grohe UK via Twitter and described my problem on Weds. Very happy with customer service interaction. I would not buy this again, though the quality is great, it's solid (no cheap plastic), for the price it should be a bit more flexible. Had an issue with a part. How NOT to run customer services. After all, both have a similar focus on being that they provide water to the house in a needed area. This can be corrected by turning one or the other "dogleg fittings to provide the proper spacing. Their online customer form doesn't work and they don't respond to emails. Terrible for a product that costs this much. I call, they don't know anything, warranty and customer service departments blame each other. We have sent a couple of test requests and got a response in three days, five weeks and were ignored once. Despite the fact our existing flush plate was, unused and fully boxed. Grohe’s major blot is the reluctant, if not ignoring after-sale customer service. I have used Grohe for all our showers, taps etc in our home but I think it's time to re-think this.Update: Grohe asked me to buy the part for the Grohe Red Duo on Amazon and fix myself. "Kind RegardsGemmaSo now I have to chase the report from their own subcontractors on their behalf ! The enginers report was sent to service requests email on the 05/01/21 and then also emailed to Lucy Miksa at 12.26 the same day marked as urgent.Flo Activ have had confirmation that this report has been received.Regards"The reply from this was simply "I cannot see it on our system I am afraid. I love everything about this shower system... but the contractor who was remodeling my shower wasn't v. happy (I picked and purchased this shower set). They sent out the missing bit free of charge and I received and fitted it on the Saturday. Waited over a week for a response, despite being advised of a 2 day maximum response time initially. Inner WaterGuide protects against scalding and prolongs the life of the chrome surface. Grohe managed to fix the Grohe Blue but the red has not been working since 15/1/2021 the day it was reported to Grohe. My 4 year all was going to use it. GROHE 35051001 Europlus Pressure Balance Valve Shower Set, Starlight Chrome 4.5 out of 5 stars 42 GROHE 26520000 Vitalio Comfort Flex 5-Spray Hand Shower and Shower Head Combo Kit in Chrome The digital reading on the hot tap which was purchased 4 years ago became water-logged. I would give no stars if possible. I am looking for a shower that has an overhead shower head and a handspray. ContentsBest shower panel system with rain showerhead 2020!Here is your buyer’s guide to our picks for the top 5 shower panels for 2020Best shower panels – comparison table1. I have yet to get mine to not leak. However, it appears that my fitter must have missed a part out of the tap installation as the tap handle was wobbly, and not what I was expecting. I will never purchase anything from this company again. Horrible for a shower this price. Grohe aren’t currently answering phone calls. The water had pooled in the kitchen cupboard causing the wood to swell at the edges leaving permanent damage.I informed Grohe technical & warranty team of the issue on the 07/01/21 who replied bluntly "We will wait to see the engineer report." Luxurious, tailor-made showering from a single product. We could not have asked for more. Very unprofessional. For extra comfort, you can also get variants with a built-in single lever tap or a thermostatic mixer. The complete system can be installed on your old connection Reviewed in the United States on November 7, 2018. !...help, my tap still has a mind of its own. Reviewed in the United States on November 28, 2018. 5* from happy customer. GROHE 26128001 Euphoria 2.5 Gpm Shower System with Thermostat for Wall... GROHE 26128001 Euphoria 2.5 Gpm Shower System with Thermostat for Wall Mount, Starlight Chrome. I would not recommend this product to anyone. 9 out 10 plumbers will have very little experience with these. This package includes a Euphoria cube shower head and a stick shower set with a connector. This page works best with JavaScript. Either senior management are completely unaware of the problem or they know whats going on and don’t care. The second within 3 years. Initial automated response, followed by nothing. Over six weeks later on 05/01/21 a Grohe subcontractor from Flo Activ arrived at midday and carried out an inspection and informed me that the expansion vessel that had failed should have been recalled over 2 years ago and that I would need to speak to the technical team as there was nothing more he could do. ELLO&ALLO Stainless Steel Rainfall Waterfall Shower Panel Tower Rain Massage SystemProsCons2. Equipped with the same GROHE technologies as GROHE Tempesta systems, GROHE Euphoria systems feature in addition luxury head showers from 210 mm to 310 mm in diameter. This is beautiful! The end cap broke yesterday (Tuesday) The plastic end cap for the control broke after about 5 showers. No concern for the damaged property or dangerous work.16/01/21 I asked for an update. This is because it provides the perfect blend of great pricing with unique features. Innovations in showering that are unheard of with expertly crafted designs styled to look beautiful in any home. GROHE brings perfection to the shower with thoughtfully engineered shower systems that provide enhancements and features for an upgraded experience. By turning these fittings to provide proper spacing you are also screwing them in or out. To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. I used and and the body gets super hot even hotter the the cheap shower system that I had. I have just bought Grohe euphoria 260 and it is really the best shower i have ever had . I haven't heard from you at all but would be pleased to give more info. I was very happy with the service I received and the product is now operating nice and smoothly. It would be simple but for some reason fitting #2 has a "dogleg" or off set. Fitting #1 installs into the wall approx flush with finished surface. Customer Service they call it at Grohe. On his way out he informed me that the expansion vessel now had a "weep" on it and I should get it isolated. The massage system is really relaxing while the rain head is enjoyable . The part/bar with the thermostat and diverter gets very hot (be careful). Grohe is owned by a Japanese concern (since 2014); Grohe itself owned a Chinese company (Joyou), which sold bathroom products under its own name and which went bankrupt in 2015. Save yourself ans your installer countless hours and frustration! Features of the Grohe Shower System Comes complete with Grohe Starlight, which is a lustrous chrome finish guaranteed not to diminish over time. That way when you adjust the #2 fittings to get the proper spacing the valve will be equal distance to the wall. This is a diabolical level of service from any company, let alone one that professes to be a premium brand. The cleaning cycle doesn’t work properly, even when attempted by a Grohe engineer (cleaning cartridges don’t fit properly even with the additional parts and/or the … This showerhead is smaller in comparison with the Hansgrohe showerhead with only 3 inches in diameter, but this is what the Grohe showerhead review is for – to give you a contrasting comparison of two products along with the best Hansgrohe shower head. Repeated emails just fall into a black hole, never to be seen again. Great workmanship, however the following issues. I sent several e-mail, for what I didn't get any replay at all. hansgrohe shower systems consist of an overhead and hand shower, which are connected to each other via a rail. Innovation is good. Grohe prioritizes hygiene and sanitation; that is why Grohe shower system reviews are quite impressive. The shower itself is elegant. GROHE StarLight chrome finish for a long-lasting surface that is extremely resistant to dirt and scratches. Not sure what to do as it’s been installed. The “quick-fit” device did not work. The shower is wonderful too. The hand shower, only has one setting and to move/adjust the height of the the bar you have to screw to the next fixed position. Like others have said, this is European design, with threaded couplings that apparently are not common in US. You can still see all customer reviews for the product. All of our thermostatic systems feature GROHE thermostats – designed with the world’s most sensitive thermometer in mind: your skin. 1.5 Most Elegant And Contemporary - Kojox Luxury Shower System Review; 1.6 Most Quiet - Embather System Review; 1.7 The Smart One - Kohler Shower Systems K-76475 Review; 1.8 For Commercial And Industrial Use - Moen Shower Systems Positemp Transfer 8342 Review; 1.9 Easily Upgrade the Shower Head - Delta Faucet Vero Review I just installed one of their top of the range Sensia shower toilets. It just looks & works great. Grohe 26 128 1. The cleaning cycle doesn’t work properly, even when attempted by a Grohe engineer (cleaning cartridges don’t fit properly even with the additional parts and/or the unit goes into irrecoverable fault errors).One of the taps has also now failed and turns itself on and off whenever it likes.Grohe have taken 4 months to resolve problems previously. I'd prefer to have the controls separately located from the shower itself but can live with them under the shower. The Grohe BauLoop tub shower combo is easily adjusted, allowing it to be flexible to the user needs. That's a tap costing over £1000. We have had a most fantastic experience with the customer support team. Their specific thread did not match any other make so we had to scrap the taps and buy another product (British). Just kitted out a bathroom, cloakroom and a kitchen with all grohe taps, showers and wall hung toilets. Bought approx 18 months ago, but recently the tap developed a fault. DO NOT BUY. When the hose finally gave out, I purchased a domestic replacement. This product is also compatible with a water heater. I had emailed them through the webform over two weeks ago regarding a faulty boiling water tap and I have had zero response. Substandard warranty service badly lets down the brand, Poorest Sink quality ever, showing rust spots within 24 hours, Even their costumer service is showing to be as poor as the sink. When we tried to return it to the company for a smaller model they were not interested, telling us we had to purchase a new flush plate unit at double the cost. Reviewed in the United States on July 21, 2018. Never buying Grohe again. GROHE DreamSpray® technology ensures balanced water distribution to every shower nozzle. Not fit for purpose, especially not for the male type. This is from a German brand that strives for perfection. Disgusting. The escutcheon wall sealing for easy wall mount installation. I like this product for the ability to set the temp independent from the water flow selection. Guys I did my diligence and I call them to make sure that my more than 400 dollars shower was not going to burn my daughter and they said that cool touch was included again. I intend to install glass shower doors which are on order. Part# 12662000 for Grohe model #26128001 leaks down the wall! Disabling it will result in some disabled or missing features. This is because these shower systems combine hand and overhead showers as well as a thermostatic mixer, all in one product. I bought 2 Grohe Blue systems at a cost of approx £4500. Now I have to deal with a new project to take this out of my daugther bathroom and return... NEVER AGAIN this brand. One star is being gracious.I have a product that simply does not work. Large or extra-large; fitted flush to the ceiling or wall mounted; GROHE showers come in all shapes, styles and sizes – each one designed with your satisfaction and enjoyment in mind. The DreamSpray is the engine that drives Grohe shower heads. All shower systems are externally mounted: ideal for a quick bathroom renovation project. We've just had an en-suite refit, which included a Grohe Tempesta Cosmopolitan 210 Thermostatic Shower and Essence Wall Mounted 2 Hole Basin Mixer Tap. You can only approach Grohe by e-mail or voice-mail though their customer support department failed to live up to its declared 24-hour response time. NO CONTACT FROM ANYONE A WHOLE WEEK LATER. I returned the tap to the store (another 30-mile round trip) and complained. The trim kit comes with a lever. I suspect they don't have such a department. The hot tap dangerously malfunctioned firing hot steam out of the sinks plug like a volcano erupting. I placed an order via Grohe Online shop more than two weeks ago at 13 of December. This was the response:-'We are still waiting for the engineer report from Flo Activ. Grohe Starlight technology utilizes layers of plating to preserve surfaces, protecting faucets from dirty grime, scrapes, and tarnishing. God help the poor consumer. This was not compatible with the brass fittings. Help. And they say the germans are efficient - ha far from the truth! New Euphoria 260mm head shower features three spray zones to choose from. AKDY stainless steel Shower Panel Tower Unit reviewProsCons3. The second within 3 years. hansgrohe shower panels and showerpipes are a cut above the rest when it comes to convenience. All I get is an automated response and no-one gets back to you. Its looking like a small claims court is going to be the only way to resolve this.
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